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 Specialized Transit

 Introduction
London Transit’s specialized transit service encompasses a range of service delivery options designed to meet the range of needs of the citizens of London who have a disability which prevents them, on a regular basis, from being able to use London’s regular, fixed route transit service. The current/planned delivery options are described in more detail below.
Community Bus - An accessible fixed-route service that connects community origins and destinations, such as seniors homes, community centres, medical centres and shopping malls. The service is typically provided with a smaller accessible bus, where passengers can request the driver to deviate from the standard route in order to take them to a desired destination.

Trip Planning provides participants with the necessary knowledge for making use of the accessible fixed-route services. Included in the information session is planning an accessible fixed route trip, reading related schedules, recognizing bus numbers and stops, boarding and de-boarding accessible conventional buses, and safety.

Workshop and Medical Shuttles provide dedicated van trips for passengers that require a higher level of service, which circulate to pick up passengers from locations such as sheltered workshops or dialysis and drop them off at their destination.

Travel Training provides a higher level of support offered to people, often with cognitive disabilities, who need more rigorous support to learn to use regular fixed-route transit to complete their daily travel.

Paratransit a shared ride, door to door service for passengers that require a lift-equipped vehicle for travel. Trips are not guaranteed and the service is operated in accordance with policy and procedures as reviewed and amended from time to time.

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 How To Apply
You can call the London Community Transportation Brokerage (451-1340 ext 381) and leave your name and address and a registration form will be mailed out to you, or you can pick up a form at either of our office locations, or download the application form by clicking here.
Please note: the Application form is in Adobe Acrobat (pdf) format. You will need Acrobat Reader on your computer to view or print it. To download a free copy of acrobat reader, click here.

Once you have the form you will need to complete sections A through C and have a health care professional complete section D. Mail or drop off the completed form to 450 Highbury Avenue North, London ON, N5W 5L2. If your registration is approved, you will receive a card giving you a registration number, and the phone numbers you need to call to book your trips. Your registration number will be required each time you book a trip.

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 Booking Specialized Transit Services
Unlike the regular transit system, Specialized Transit Services works on a pre-booked shared-ride schedule. This means that anyone registered for the service can call in and book a trip up to 3 days in advance (see chart below) of when they would like to go. All such bookings are made on a "first come, first served" basis. A customer of the service can book a trip for any purpose, however because of the busy weekday schedule in the mornings and late afternoons, we ask that people schedule personal trips in non-peak hours (10:00am - 2:30pm)
 CALL THIS DAY  TO BOOK THIS DAY
  Sunday   Wednesday
  Monday   Thursday
  Tuesday   Friday
  Wednesday   Saturday
  Thursday   Sunday
  Friday   Monday
  Saturday   Tuesday

Permanent booking arrangements for service may be requested for persons who will be traveling on a regular pre-determined basis to or from a destination such as work or post-secondary school or certain medical purposes. In addition, one personal permanent booking may be requested. These types of bookings are called subscription bookings. To arrange for this type of booking, you need to call and request it through the LCTB office. Unfortunately, we cannot always accommodate all requests since there is a limit to the spaces available.
Please note: All subscription bookings that fall on a Statutory Holiday will be considered cancelled by the service provider unless otherwise notified by the customer.

Cancel any trip that has been scheduled that you do not wish to use as far in advance as possible. Scheduled trips not cancelled at least 3 hours before the scheduled pick-up time will be recorded as a late cancellation. Scheduled trips not cancelled at least one-half hour before the schedule pick-up time will be recorded as a no-show. Excessive late cancellations and/or no-shows could result in suspension of an individual's registration.

People who support registered customers may make bookings, modifications, or cancel trips, provided they have the proper registration number for that customer. The procedure is based upon the understanding that all such bookings, modifications, or cancellations are the sole responsibility of the registered customer.

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 Riding Specialized Transit Services
Fares for Specialized Transit Service trips are the same as for London Transit's conventional service. You can use a bus pass, tickets or cash. See our fares page for more information.

Companion(s) may come with you provided there is enough space available at the time of booking. Please try to be reasonable with the number of people you consider bringing. All companions must each pay the same one way fare as the customer.

Groceries and other parcels may be brought with you on Specialized Transit. However, drivers will not assist with carrying groceries or similar packages. Arrangements should be made for someone else to assist you if you cannot carry packages by yourself.

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 Specialized Transit Service Area and Hours
Specialized Transit Services operates within the City of London boundaries as defined Jan 1, 1998 (post-annexation). The level of service varies according to time and day. See the chart below for service hours.
  First Pick-Up Last Pick-Up End of Service
Monday - Saturday 6:00 AM 11:30 PM 12:00 PM
Sundays & Holidays 8:30 AM 10:30 PM 11:00 PM

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 Specialized Transit Phone Numbers
  Call Hours of Operation
Bookings and Cancellations 519-453-3444 Weekdays 7:00am - 3:00pm
Weekends 8:00am - 3:00pm
After Hours Cancellations (leave message) 519-451-1340 x240 Weekdays 3:00pm - 7:00am
Weekends 3:00pm - 8:00am
Customer Service 519-451-1347 Customer Service Hours

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