Customer Service
London Transit appreciates questions and comments from the residents of our community. Please help us serve you better by contacting us by phone, in person, by mail or online.

 LTC Customer Service  Hours of Operation


519- 451-1347

For trip planning, schedules,
lost items, comments & more.

Mon - Fri 8:00am - 10:00pm
Sat 8:30am - Noon & 1:00pm - 4:30pm
Sun 8:30am - Noon & 1:00pm - 4:30pm
Holidays 8:30am - Noon & 1:00pm - 4:30pm

Downtown Information Office Main Office
150 Dundas Street (near Richmond St.) 450 Highbury Avenue N (at Brydges St.)

Downtown Office Map

Main Office Map

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 Hours of Operation
Downtown Information Office Main Office
Mon - Fri 7:30am - 7:00pm Mon - Fri 8:30am - 10:00pm
Saturday 8:30am - 6:00pm Saturday 8:30am - Noon & 1:00pm - 4:30pm
Sunday closed Sunday 8:30am - Noon & 1:00pm - 4:30pm
Holidays closed Holidays 8:30am - Noon & 1:00pm - 4:30pm
 Services at LTC Locations
 Please call (519) 451-1347 if the service you require is not listed
- LTC Photo Identification
- Monthly Pass Sales (until the 10th of each month)
- Ticket Sales
- Ride Guides and Route Maps
- Trip Planning
 Lost and Found
London Transit is not responsible for items lost on its vehicles or property.  It does however operate a lost and found service for both valuable items and items of lesser value.

Items of value are defined as: cash, purses/wallets and contents, cameras, musical instruments, jewellery (includes watches), and electronic equipment (cell phones, computers, CD players, IPods).  All other items are considered items of lesser value.

Items of value are held for 14 days only.  Inquiries for these can be made at our main office at 450 Highbury Avenue North or by calling (519) 451-1340 ext 314.  London Transit will attempt to contact owners of "items of value" when applicable information is included within the item.

Items of lesser value are held for 7 days only can be claimed by calling the information line at (519) 451-1347 or by visiting our downtown office at 150 Dundas Street.

Contact for all lost items must be made by person or phone, i.e. inquiries made through email or online will not get a response.

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 Write to Us

Please send your letters to:


London Transit Commission
c/o Customer Service
450 Highbury Avenue N
London, Ontario
N5W 5L2

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 Email Us

Please send emails to:

Remember to include as much detailed information about your question or issue as possible, as well as your name, contact information, and any other details we may need in order to assist you. If you require an immediate response, please include a phone number as well.